GTC KÖNIGSGLEIS

1. scope

1.1. These General Terms and Conditions apply to contracts for the temporary provision of apartments for accommodation as well as all other services and deliveries provided to the guest by A&A Homes GmbH.
1.2. The subletting or reletting of the apartments provided as well as their use for purposes other than residential use require the prior written consent of A&A Homes GmbH.
1.3. The guest's terms and conditions shall only apply if they have been expressly agreed in writing in advance. Deviations from these conditions are only effective if A&A Homes GmbH has expressly confirmed them in writing.

2. Contract of assignment

2.1. The transfer contract is concluded when A&A Homes GmbH confirms the guest's booking request by telephone or in writing (letter, e-mail) or sends an invoice and thus accepts the booking.
2.2. The contractual partners are A&A Homes GmbH and the guest. If a third party has ordered for the guest, he is liable to A&A Homes GmbH together with the guest as joint and several debtor.
2.3. The guest is obliged to check the booking confirmation for its correctness. If this deviates from the request and the guest does not immediately raise objections, the confirmation shall be deemed contractually agreed.

3. Services, prices, payment, offsetting

3.1. A&A Homes GmbH is obliged to keep the booked apartments ready and to provide the agreed services.
3.2. The guest is obliged to pay the applicable or agreed prices for the provision of the apartment and the services used. This also applies to services and expenses to third parties arranged by the guest.
3.3. All prices are inclusive of the statutory value added tax, unless expressly stated otherwise.
3.4. The guest is obliged to provide truthful information about the occupancy. Overcrowding without the consent of A&A Homes GmbH is not permitted and leads to price adjustments or contract termination.
3.5. If the price generally charged by A&A Homes for apartments increases between conclusion of the contract and performance of the contract (longer than 4 months), the price may be reasonable, up to a maximum of 10 %, be adjusted.
3.6. The payment of the agreed price as well as agreed services is due at the latest on the day of arrival when the keys are handed over. EC and credit card payments are only possible if expressly confirmed in advance.
3.7. A&A Homes GmbH reserves the right to demand a reasonable advance payment or deposit.
3.8. Services outside the rental contract (e.g. emergency services, courier services, missed on-site appointments) are charged separately:

• Working/waiting time: 15,00 € (net) per started 15 minutes

• Directions up to 10 km: 39,00 € (net), up to 20 km: 65,00 €, up to 30 km: 91,00 €, up to 40 km: 117,00 €, up to 50 km: € 143.00. In addition, by appointment.
  3.9. The guest can only offset undisputed or legally established claims against claims of A&A Homes GmbH.

4. Obligations of the guest

4.1. The guest undertakes to treat apartment, inventory and outdoor facilities with care. Damages must be reported immediately.
4.2. On the day of departure, personal items must be removed, garbage disposed of properly, dishes washed and cleaned.
4.3. In the event of excessive soiling or improper condition, A&A Homes reserves the right to charge a cleaning fee of € 150.00 (net).

5. Internet usage

5.1. Wi-Fi is provided free of charge, but is not part of the contract. Disruptions do not entitle to a reduction.
5.2. The guest undertakes to use the WLAN lawfully (no illegal downloads, no spam, attention to youth protection).
5.3. The guest indemnifies A&A Homes from all claims of third parties from illegal use of the WLAN.

6. House Rules

6.1. Night rest: 20:00 - 08:00, respect for neighbours.
6.2. When leaving the apartment, close windows, turn down heaters, turn off lights and appliances.
6.3. Pets only with prior consent; without permission, a cleaning fee of up to € 200.00 (net) will be charged.
6.4. Smoking is prohibited in all apartments. In case of non-compliance, a cleaning fee of € 200.00 (net) will be charged.
6.5. Waste in an unusual amount or improper disposal will be charged 200.00 € (net).
6.6. Decorations or structural changes are prohibited. Damage is borne by the guest.
6.7. A&A Homes has the right of access to the apartment at any time in the event of danger.
6.8. On departure: Leave apartment broom clean, remove beds, dispose of garbage. In case of non-observance: additional cleaning fee / energy cost fee of 200,00 € (net).

7. Arrival and departure

7.1. Arrival: from 16:00 to 20:00 (deviating times only by arrangement).
7.2. A&A Homes can charge a deposit of up to €500.00 upon arrival. Refund will be made after departure if there is no damage and all keys are returned.
7.3. Departure: no later than 10:00 a.m.

• Eviction after 10:00 a.m., before 1:00 p.m.: 150,00 € (net)

• Eviction after 13:00: 100 % an overnight stay or at least € 200.00 (net).
  7.4. Key loss: Reimbursement costs for keys and locks, if applicable, shall be borne by the guest.

8. Cancellation

8.1. Cancellation must be made in writing. The following fees apply:

• up to 14 days before arrival: 50 % of the total amount

• 14 to 1 day before arrival: 90 %

• on the day of arrival, no-show or early departure: 100 %
  8.2. Decisive is the receipt of the cancellation at A&A Homes.
  8.3. A&A Homes may withdraw from the contract if

• an agreed advance payment is not made,

• force majeure makes performance of the contract impossible,

• the apartment was booked with incorrect information,

• there is a danger to business operations or a violation of the house rules.
  8.4. In the event of a justified withdrawal, the guest shall not be entitled to claim damages.

9. liability

9.1. A&A Homes is not liable for force majeure, power or water failures, construction sites or similar circumstances.
9.2. Liability for personal items of the guest is excluded.
9.3. The guest is fully liable for wilful damage.

10. privacy

10.1. A&A Homes only stores personal data within the scope of the contractual relationship.
10.2. All data will be treated confidentially.

11. Final provisions

11.1. Changes or additions must be made in writing.
11.2. The place of performance and payment as well as the place of jurisdiction is Karlsruhe.
11.3. German law applies exclusively.
11.4. Should any provision of these GTC be invalid, the validity of the remaining provisions shall remain unaffected.